Multiple services performed together may qualify for a discount. Prices do not include shipping or sales tax.
Hoop Shop Services
Has your Astral Hoop not been the same since that trip to the beach? The one where your pizza toss sent it crashing into the ocean waves? Have no fear. Using state of the art tools and test equipment, the super talented Astral Hoops hoopsmiths can troubleshoot and fix any problem.
We can also re-size, replace tubing, and in some cases update your hoop with the latest features, improvements, and software. See the service menu on the right for a list of what we offer.
We also stand firmly behind our one year warranty. If you have any trouble with your hoop due to an original defect in a part or our workmanship, we'll fix it free of charge. The warranty does not cover things such as tubing kinked from improper collapsing/coiling or damage caused by water or dirt. See the Hoop Care Instructions for information on how to take excellent care of your hoop.
Before returning a hoop for repair of a problem, we strongly recommend contacting us. We will assist you in troubleshooting and may be able to resolve an issue without the need to send the hoop in for servicing.
Please allow 1 to 2 weeks for most repairs and services. This time can vary depending on our current workload and the complexity of work being done. If you need to have your hoop back by a certain date, please confirm the timing with us BEFORE sending the hoop.
Please do not return any hoop to us without filling out a service order. This can cause major delays in servicing your hoop!
NOTICE: December is a very busy time in the hoopshop and services can take a little bit longer than usual to complete. If you have an elective service such as a resize or upgrade, you may wish to wait until after the holidays to send it in. If you are experiencing a problem, or need a service that's more urgent, you may still send it in now, and we will do our best to work on it as efficiently as possible.